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Frequently Asked Questions
For E-SCOOTERS
In order to improve the experience with the app, we optimized and upgraded the app. Please download the upgraded version of the App "Yadea".
Play store the App "Yadea" first, turn on the scooter, turn on bluetooth and internet connection on the phone and scan the QR code on the manual to connect with the scooter. Please keep your phone close to the scooter.
Tire pressure influences your vehicle performance like driving comfort and general handling behavior. The tire pressure for your scooter should be 45-50 psi or 3.10 - 3.44 bar. You can also see this information in your user manual. It's best to check your tire pressure every month.
Everything you hate about commuting is solved. Say goodbye to traffic, delays, and uncertainty. With a lightweight electric vehicle, you can hop in the bike lane and on local streets and get wherever you need to go faster than ever before.
Yes, you should be fine in light rain or passing through small puddles, but avoid getting the deck of your scooter wet as that is where the battery is located.
Hi, we don't recommend you ride it in the snow, it's dangerous, and the battery will run out faster than normal under 0 ℃.
Electric scooter range is dependent on many things, such as battery capacity, speed, temperature, tire pressure,rider weight,terrain and so on, so it can vary a great deal. Yadea escooter have a range of 34~40 miles on average on a full charge.
Please charge the scooter on arrival before you ride it. Please charge your electric scooter before storing it. It is advisable to charge your scooter once every 30 days at least if you store it.
Our battery can make 600 standard charge and discharge cycles( greater than or equal to 70% of rated capacity), normally fully charge once can allow you to ride one week on the flat terrain, that is to say, the battery can last about 12 years. However, this time can change according to the rider's weight, weather, riding time, terrain and so on, so we suggest you should change it every 5 years.
If a scooter is running low on power, the speed will be impacted. You can check the battery percentage of a scooter before and during your ride.
You don’t need to worry. The charging process will be stopped automatically after the battery is full. However, we recommend NOT overcharging the battery to avoid problems caused by an overheated cable and to prolong the battery life.
1. Don't remove the battery;
2. Store your scooter under temperature -20-40℃;
3. Charge your scooter under temperature 0-45℃. It is
forbidden to put the battery in a high temperature of more than 50 ℃ or a low temperature of less than - 20
℃ to avoid spontaneous combustion and explosion of the battery;
4. Check battery level before each ride. Insufficient power level will affect your riding;
5. Charge your scooter when power level is less than 20% to avoid battery exhaustion;
6. Do not pierce through the battery. Refer to local laws and regulations for battery recycling and/or disposal.
1. Fully charge the e-scooter before storage. Check the battery monthly, and recharge it if necessary to keep it 70%-75% charged;
2. Do not charge if the temperature is below 10;
3. Keep the e-scooter in a dry and ventilated area away from direct sunlight exposure, and cover the e-scooter to protect against dust.
Read the User Manual first to reduce risk of injuries.
·This scooter is for one adult only, not for minors.
·Ride the scooter with a helmet and other protective gears in place;
·Practice riding your scooter in wide open areas (not on the motorway), and master the
riding skills before going on the road;
·Do not ride the scooter under rainy, snowy, heavily windy or foggy and other foul weather
conditions;
·Do not ride the scooter at night.
·Do not ride the scooter near bodies of water;
·Do not ride the scooter on greasy or icy roads;
·Do ride the scooter under local laws and regulations;
·Do never ride a damaged scooter;
·Keep the scooter indoors when not in use;
·Only apply to the chargers as specified in the User Manual.
KS6 Pro E-Scooter FAQS
1. Open the parking stand, expand the front tube
and keep the scooter stable;
2. Connect the handle with both ends of the power cable inside
the front tube, and put the cable into the front tube, then
install the handle on the front tube;
3. Lock the screws with the installation tool included
in the package;
4. After the assembly, it is necessary to connect the
charger and wait for 2-3 seconds for activation. The
scooter will be turned on and ready for use after the
battery is activated;
More details, please Check out the graphic and textual explanations on the manual or watch installment video.
1. Turn the buckle to disengage from the hook and lift the handle;
2. Unfold the front tube to the maximum position, hold the pipe
and press the folding handle down until the pipe is locked.
1. Hold the front tube, push the safety button, open the folding handle,
and fold the front tube.Open the upper buckle, align to the hook at
the rear, and hook the two;
2. After the scooter is folded, it can be carried by holding the balance
point of the riser.
When the scooter is on, double press the power button to turn on/off headlight, and the scooter beeps uponsuccessful operation.
When the scooter is on, single press the power button to shift between modes, and the scooter beeps upon successful operation.
Eco Mode: The e-scooter’s speed is up to 6km/h and there will be a "human" icon;
Comfort Mode: The scooter’s speed is up to 15km/hand there will be a “D” icon;
Sports Mode: The scooter’s speed is up to 30km/h and there will be a “S” icon.
When the scooter is on, triple press the power button to shift speed unit of kmph or mph, and the scooter beeps upon successful operation.
When the scooter is on, press the button for seven times to turn on/off the cruise control (enter after the speed is maintained for 8 seconds, and the brake/throttle/error code will exit the cruise mode. ), and the scooter will beep after successful operation.
1. Remove the charging port cover at the bottom of the stem. Make sure the charging port is dry and free of dust;
2. Charger connection: Connect battery first,
then connect to town electricity;
3. The battery is fully charged when the indicator light of the charging adapter turns from red to green;
4. Close the charging port cover after charging the battery.
The weight limit of an electric scooter depends primarily on the type and model of the scooter. Yadea KS6 Pro scooters have a carrying capacity with maxium 110kg (242 lbs).
E0 means "Communication Error", now you should check wiring between controller,instrument and battery,
replace controller, instrument or battery when necessary;
E1 means " Handlebar Error", now you should check wiring or replace handlebar;
E2 means "Braking Error", now you should check wiring or replace braking shut-off switch;
E3 means "Motor Hall Error", now you should check Hall wiring or replace motor;
E4 means "Motor Phase Wire or MOS Tube Short Circuit Error", now you should check motor phase wire or replace motor/controller;
E5 meas "Controller Error", now you should check controller wiring or replace controller;
E6 meas "Battery Error", now you should check battery connection or replace battery.
ElitePrime E-Scooter FAQS
1. Open the parking stand, expand the stand pipe and keep the scooter stable;
2. Connect the handle with both ends of the power cable inside the stand pipe, and put the cable into the stand
pipe, then install the handle on the stand pipe;
3. Lock the screws with the installation tool (3mm) included in the package;
4. After the assembly, it is necessary to connect the charger and wait for 2-3 seconds for activation. The scooter will
be turned on and ready for use after the battery is activated;
More details, please Check out the graphic and textual explanations on the manual or watch installment video.
Turn the buckle to disengage from the hook and lift the handle. Unfold the stand pipe to the maximum position, hold the pipe and press the folding handle down until the pipe is locked.
1. Turn off the scooter before folding.Hold the stand pipe, push the safety button, open the folding handle, and fold the stand
pipe;
2. Open the upper buckle, align to the hook at the rear, and hook the two.
1. Open the charging port cover at the bottom of the stem. Make sure the charging port is dry and free of dust;
2. Connect the charging adapter;
3. The battery is fully charged when the indicator light of the charging adapter turns from red to green;
4. Close the charging port cover after charging the battery.
There are 4 modes for ElitePrime scooter.
When the scooter is on, single press the power button to shift between modes, and the scooter beeps upon successful operation.
1. Push mode,to provide power assistance when pushing, or for beginners riding: 6km/h, human icon;
2. Ride mode,medium speed mode for everyday riding: 15km/h, D icon;
3. Sport mode, recommended after mastering the riding skill, 30km/h, S icon;
4. Extreme speed mode, higher acceleration,recommended after mastering the riding skills, 30km/h, X icon;
Notice: Only riding at least 1km(0.62miles) could you unlock X mode on APP.
When the scooter is on, triple press the power button to shift speed unit of kmph or mph, and the scooter beeps upon successful operation.
The weight limit of an electric scooter depends primarily on the type and model of the scooter. Yadea ElitePrime scooters have a carrying capacity with maxium 120kg (264 lbs).
Frequently Asked Questions
For e-BIKES
It takes about 15-20 minutes to assemble an e-bike and it's easy to do so with our assembly specification.
Please watch this installment video.
1) After turning on the ebike, press and hold the up and down buttons on the dashboard at the same time.
2)After entering the background, press the middle button to go to P02.
3)Press the up or down key again.
4)Finally, press and hold the up and down keys on the dashboard simultaneously to exit and save settings in the background.
Trooper-01: 6 hours, Innovator: 5 hours. We estimate you need to charge around once a week.
Trooper01: 745mm
Innovator: L*W*H 1490*605*650mm; Net Weight 23.8kg
Trooper01: L*W*H 1700*690*750mm; Net Weight 36.5kg
Our e-Bikes are designed for a height range from 160 - 195cm
To ensure your Yadea ebike's longevity and smooth operation, and your safety when riding, Yadea recommends regular pre-ride and post-ride checks, as well as bi-annual and annual check-ups. The following is a general overview of the ebike checks you should incorporate into your biking routine, both on a regular basis and less regularly long-term. For those riding their ebike daily, you'll want to follow these schedules very closely. For more intermittent and casual riders, you will need less frequent routine tuneups. After each ride, it's time to inspect your ebike and get ready to wind it down. Some of which includes inspecting the tires, rims, and derailleur for dirt or damage, wiping down the frame with a rag, and charging the battery if you're running low. In time, this should also be a quick and straightforward check!
Yadea can and will tolerate biking during most permitting weather conditions. However, it is an electric bike after all, with electrical components needing some added caution.Yadea is built to the IPX65 water-resistant standard. IPX65 is standard that indicates your bike is resistant to multi-directional water splashes, meaning it is okay to ride or park your Yadea in rain. Light to moderate raindrops or splashes from a wet road will not harm your ebike, but be wary of harsher weather and rainfall conditions. Yadea tires are not intended for riding in snow or during snow fall.The general rule of thumb is, if weather impacts your visibility and has the possibility to affect your bike's functionality, it is likely not a safe riding condition. With that in mind, safe riding!
An expansion of the six-month checklist, annual bike checks will involve everything from the bi-annual check along with a complete breakdown and inspection of your ebike: checking all the components, cleaning and lubing them, and putting everything back in its place. For the daily ebike rider, this check should be completed annually. For the casual riders, an annual check may be completed once every 18 months to 2 years. An annual ebike check may also be done through an Yadea dealer or local bike shop.
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For Shipping & Return Policies
Orders are typically processed within 3-5 business days of receiving full payment, If you have not received any updates within 7 working days from order confirmed, please contact us to check on the status of your order.
The estimated delivery time is 3-7 working days. If you have not received your orders 7 days after the dispatch notification, please contact us to check on the status of your order.
For Ebikes and Escooters, we have different return&refund polies, for more detailed information, please visit " Return & Refund" Page here.
For Ebikes and Escooters, we have different warranty polies, for more detailed information, please visit " warranty Page" here.
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support@yadea.com